Memo – RE: Novel Coronavirus/COVID 19 Update

If you would like to book a VIDEO CALL WITH YOUR FAMILY MEMBER here at The Maples Residences, Please Email: or Call HEATHER at 604-277-4519. THANK YOU

March 25,  2020


To: All Residents of The Maple Residences

CC: Staff and Board of Directors

RE: Novel Coronavirus/COVID 19 Update

We are continuing to experience the effects of Corona virus throughout our region and the world.  As this pandemic influenza increases, we have now taken FURTHER steps to ensure the safety of all Maples Residents and Staff. 

We continue to rigorously sanitize all areas of the building.  Contingency plans remain in place for staffing shortages or health outbreaks.  One family member who is designated care for their parent(s) MUST CHECK IN WITH RECEPTION FOR SCREENING.  This is compassionate care, feeding, bathing, medication etc.  We continue to follow the recommendation and mandates of the Provincial Health Authority and Governmental bodies.

GROCERIES – For those that require shopping and do not have families available to help, we are planning a volunteer shopping service to start soon, based on demand. As a reminder several stores (Save-On; London Drugs etc.) have delivery service. If family or friends are delivering your groceries, buzz the front desk and we will have a staff member pick them up at the front door.

RECREATION PROGRAMS have been cancelled effective Thursday, March 25, 2020, to ensure everyone’s safety.  Going forward we will provide a variety of activity packages – more to come. We appreciate your ongoing support with these changes.

TUCK SHOP – will be closed effective Friday, March 27, 2020.  Once closed orders can be made and paid for  at reception.  Items will be selected by staff and available for pick up later in the day.  

DINING ROOM will be closed effective Monday, March 30, 2020, replaced by regular room service to all suites. Going forward you will receive a weekly menu and instructions every Friday. 

HOUSEKEEPING Services will remain the same, but will continue to be evaluated.  If you choose or are required to self isolate, your housekeeping will be cancelled.

TEA TIME is cancelled.  Tea and Coffee is available in the Foster Room.  Cookies will be bagged.  Going forward, there will no longer be seating available in Foster Room.

All of the actions we have taken to date will continue to be evaluated and revised as needs and the situation dictates.  We strongly recommend that you stay within your suite and the building.  Government officials have advised everyone to stay home (where possible) in order to stay safe at the present time.

As well, PRACTICE SOCIAL DISTANCING – staying 6 feet apart from everyone.

Let’s stay positive, do the right thing, practice social distancing, wash your hands, remember to laugh and stay safe! Your safety is our number one concern!  We will continue to communicate any changes to you and please don’t hesitate to speak to us at any time.

Management Team

The Maple Residences